Legal and Compliance
AUTHORISED FINANCIAL SERVICES PROVIDER
Bartel Victor Financial Services CC is an authorized financial services provider (FSP number 11547) in terms of Section 8 of the FAIS Act.
A copy of our license certificate is available on request.
| FSP Name | Bartel Victor Financial Services CC |
| Registration number | 1990/001143/23 |
| Contact person | Wade Keys |
| wade@bvhsa.co.za | |
| Telephone number | 043 721 2590 |
COMPLIANCE OFFICER
| Name | Masthead (Pty) Ltd |
| Telephone number | 021 686 3588 |
| Email address | info@masthead.co.za |
| Website | www.masthead.co.za |
For a copy of our Statutory Disclosure Notice, please contact wade@bvhsa.co.za or call 043 721 2590.
WEBSITE DISCLAIMER
Bartel Victor Financial Services CC has, and will continue to take reasonable care to ensure that all information, in so far as this is under its control, provided on this website is true and correct.
Bartel Victor Financial Services CC shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website.
There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.
Links to other sites
Our website may contain links to other sites. Please be aware that Bartel Victor Financial Services CC is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
TREATING CUSTOMERS FAIRLY (TCF) POLICY
Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly.
PAIA MANUAL
This information manual provides an outline of the types of records held by Bartel Victor Financial Services CC and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”).
PRIVACY POLICY
Bartel Victor Financial Services CC is committed to maintaining the privacy and security of its customers’ personal and private information. Our privacy policy outlines our practices and commitment to the customer.
COMPLAINTS PROCEDURE
Should you wish to pursue a complaint against a key individual or representative of Bartel Victor Financial Services CC, you should address the complaint in writing to us at admin@bvhsa.co.za
If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 663 274. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.
CONFLICT OF INTEREST MANAGEMENT POLICY
Bartel Victor Financial Services CC has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act. The purpose of this policy is to ensure that our business has mechanisms in place which identify, mitigate and manage the conflicts of interest to which Bartel Victor Financial Services CC is a party.
In addition, this policy ensures the alignment between the values of our organisation and the conduct of our staff by safeguarding clients’ interests and ensuring the fair treatment of our clients. Bartel Victor Financial Services CC conducts business in an ethical and equitable manner and in a way that safeguards the interests of all stakeholders to minimise and manage all real and potential conflicts of interests.
For a copy of our Treating Customers Fairy (TCF) Policy, PAIA Manual, Privacy Policy, Complaints Procedure or Conflict of Interest Management Policy, please contact wade@bvhsa.co.za or call 043 721 2590.
